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Terms & Conditions

These Terms & Conditions apply to business customers buying from or working with Docsun Home and Living UK Ltd.

 

Docsun Home and Living UK Ltd is a UK wholesale and sourcing business. We sell selected wholesale stock held in the UK and also help business customers arrange custom-made products through our supply and manufacturing network.

 

These terms are intended for business-to-business transactions. We do not operate as a consumer retail shop.

 

1. About Us

 

Docsun Home and Living UK Ltd is a company registered in England and Wales.

 

In these terms, “Docsun UK”, “we”, “us” and “our” means Docsun Home and Living UK Ltd.

 

“You” and “customer” means the business, company, sole trader, organisation or professional buyer placing an order or enquiry with us.

 

2. Business Customers Only

 

Our products and services are supplied for wholesale, resale, business use, commercial projects or professional use.

 

By placing an order with us, you confirm that you are buying as a business customer and not as a consumer. Consumer cancellation rights do not normally apply to business-to-business wholesale orders.

 

3. Types of Orders

 

We work with customers in three main ways:

 

1) UK wholesale stock orders

 

These are products already held by Docsun UK in the United Kingdom and sold from our available wholesale stock.

 

2) Custom-made goods arranged through Docsun UK

 

These are custom-made or imported goods arranged through Docsun UK. In this case, Docsun UK is your contracting party unless we clearly agree otherwise in writing.

 

3) Direct custom-made orders with Docsun China

 

If you initially contact Docsun UK but later choose to order directly from Docsun China (Docsun Home and Living Co., Ltd), your contract is with that Docsun China, not Docsun UK. Their own terms, payment rules, production rules, delivery terms and dispute process will apply.

 

Docsun UK may assist with communication, but we are not legally responsible for contracts made directly between you and Docsun China unless we expressly agree this in writing.

 

4. Quotations and Order Confirmation

 

Quotations are based on the information available at the time, including product type, quantity, specification, packaging, delivery requirements and exchange or import conditions where relevant.

 

A quotation is not a confirmed order until we have accepted the order in writing and any required payment has been received.

 

For custom-made products, you are responsible for checking all details before confirming the order, including:

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  • Product design

  • Fabric or material

  • Colour

  • Size

  • Quantity

  • Logo, artwork or print files

  • Labels and packaging

  • Delivery details

  • Any special legal, safety or market requirements

 

Once a custom order is confirmed, changes may not be possible or may involve extra cost and delay.

 

5. Prices and Payment

 

Prices will be confirmed in our quotation, invoice or written order confirmation.

 

Unless agreed otherwise:

 

  • Prices are in pounds sterling for UK wholesale stock

  • Payment is required before production starts

  • Custom-made orders require a full payment before production

  • Bank charges, currency conversion costs and international transfer fees generated on customer's side are the customer’s responsibility

 

We may pause or cancel an order if payment is not received on time.

 

6. Delivery and Shipping

 

For UK wholesale stock, delivery will usually be arranged through a UK courier or postal service.

 

For imported or custom-made goods arranged through Docsun UK, delivery terms will be agreed depending on the order. Delivery times are estimates only and may be affected by production schedules, customs, shipping delays, courier delays or circumstances outside our control.

 

You are responsible for providing accurate delivery details. We are not responsible for delays or losses caused by incorrect or incomplete delivery information supplied by you.

 

7. Risk and Ownership

 

Unless we agree otherwise in writing, risk in the goods passes to you when the goods are delivered to your delivery address or collected by your chosen courier.

 

Ownership of the goods remains with Docsun UK until we have received full cleared payment.

 

8. Checking Goods on Arrival

 

You must inspect all goods promptly after delivery.

 

For wholesale stock orders, any issue with damaged, missing or incorrect goods should be reported to us in writing within 5 working days of delivery.

 

For custom-made or imported goods, inspection and reporting times may be agreed separately depending on the order type. If no separate period is agreed, any obvious issue should be reported within 5 working days of delivery.

 

Please keep all packaging and provide clear photographs or evidence where possible.

 

9. Returns and Refunds

 

As a wholesale business, we do not accept returns simply because a customer changes their mind, orders too much stock, cannot resell the goods, or no longer needs the products.

 

Returns, refunds or replacements may be considered only where:

 

  • The goods are materially faulty

  • The goods are materially different from the confirmed order

  • The issue was caused by our error

  • The service we provided has materially failed

 

Minor colour variation, measurement tolerance, natural fabric variation, screen display difference, packaging marks caused by transit, or small differences that do not affect commercial use will not normally be treated as a fault.

 

Custom-made goods cannot usually be cancelled, returned or refunded once production has started, unless there is a material fault or we have failed to meet the confirmed specification.

 

10. Custom-Made Goods

 

Custom-made goods are made or sourced according to the customer’s requirements. This may include custom fabric, colour, print, embroidery, size, design, label, logo or packaging.

 

You are responsible for checking and approving all specifications before production. Where samples, pre-production samples, digital mock-ups or photographs are provided, you must check them carefully.

 

Bulk production may have reasonable commercial tolerances, including small variations in:

 

  • Colour

  • Fabric texture

  • Measurement

  • Print placement

  • Packaging

  • Finishing

  • Quantity, where industry or production tolerance applies

 

We will aim to make these clear where relevant.

 

11. Customer Artwork, Designs and Branding

 

If you provide logos, artwork, designs, labels, brand names or other materials, you confirm that you have the right to use them.

 

You are responsible for ensuring that your designs do not infringe another party’s intellectual property rights.

 

We are not responsible for legal claims caused by customer-supplied artwork, branding, design files or instructions.

 

12. Product Compliance

 

You are responsible for checking whether the products are suitable for your intended market, use, labelling requirements and legal obligations.

 

Where you intend to resell products, you are responsible for ensuring compliance with any applicable product safety, labelling, packaging, import, tax, marketplace or retail requirements.

 

We can provide product information where available, but this does not replace your own compliance checks.

 

13. Direct Orders with Docsun China

 

If you decide to place an order directly with Docsun China (Docsun Home and Living Co., Ltd), that order is not a Docsun UK order.

 

In that situation:

​

  • Your contract is with Docsun China

  • Their quotation, invoice and terms apply

  • Payment is made according to their instructions

  • Production, quality control, shipping, import and dispute handling are managed under their terms

  • Docsun UK is not responsible for refunding, replacing or compensating you for that direct order

 

Docsun UK may help with communication where appropriate, but this does not make Docsun UK the seller or contracting party.

 

14. Limitation of Liability

 

We are responsible for supplying goods and services with reasonable care and skill.

 

However, to the extent allowed by law, we are not responsible for:

 

  • Loss of profit

  • Loss of business

  • Loss of resale opportunity

  • Loss of goodwill

  • Indirect or consequential loss

  • Delays caused by couriers, customs, suppliers, shipping or events outside our control

  • Losses caused by customer error, incorrect information or late approval

 

Nothing in these terms limits liability where it would be unlawful to do so, including liability for fraud or for death or personal injury caused by negligence.

 

15. Force Majeure

 

We are not responsible for delay or failure caused by events outside our reasonable control. This may include shipping disruption, customs delay, supplier delay, factory disruption, severe weather, strikes, transport issues, pandemics, changes in law, war, civil unrest or other unexpected events.

 

16. Privacy and Data

 

We will handle personal information in line with our Privacy Notice & Cookies page.

 

17. Changes to These Terms

 

We may update these terms from time to time. The version published on our website at the time of order will normally apply unless we agree different terms in writing.

 

18. Governing Law

 

These terms are governed by the laws of England and Wales.

 

Any dispute relating to Docsun UK orders will be subject to the courts of England and Wales, unless we agree another process in writing.

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Docsun Home and Living UK Ltd

United Kingdom

Last updated: October 2026

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