Privacy Notice & Cookies

This Privacy Notice explains how Docsun Home and Living UK Ltd collects and uses personal information when you visit our website, contact us, place an order or send us an enquiry.

 

We are a UK company and we handle personal data in line with UK data protection law, including the UK GDPR and Data Protection Act 2018. Where relevant, we also consider EU GDPR requirements for customers or contacts based in the European Economic Area.

 

1. Information We Collect

 

We may collect the following information:

 

• Name

• Business name, if applicable

• Email address

• Telephone number

• Billing and delivery address

• Order and enquiry details

• Payment and transaction information

• Website usage information, such as pages visited, device type and IP address

• Any information you choose to send us through forms, email or messages

 

We do not intentionally collect sensitive personal information unless you choose to provide it.

 

2. How We Use Your Information

 

We use your information to:

 

• Reply to enquiries

• Process orders and payments

• Arrange delivery

• Provide customer support-

• Prepare quotations, samples or custom product discussions

• Manage returns, refunds or order issues

• Keep business and accounting records

• Improve our website and services

• Send marketing emails only where we are allowed to do so

 

Our lawful reasons for using personal data may include contract, legitimate interests, legal obligations and consent where required.

 

3. Sharing Your Information

 

We only share personal information where necessary. This may include:

 

Payment providers

Delivery companies and couriers

Website, email and hosting service providers

Accountants, legal advisers or professional service providers

Customs, tax, law enforcement or regulatory authorities where required by law

 

We do not sell personal information.

 

Some service providers may process data outside the UK or European Economic Area. Where this happens, we rely on appropriate safeguards required by data protection law.

 

4. How Long We Keep Information

 

We keep personal information only for as long as necessary for the purpose it was collected.

 

Order, payment and accounting records may be kept for up to 6 years to meet UK tax and business record requirements. General enquiries may be kept for a shorter period unless they become part of an order, quotation or ongoing business relationship.

 

5. Your Rights

 

You have rights over your personal information.

 

These may include the right to:

 

• Ask for a copy of the personal data we hold about you

• Ask us to correct inaccurate information

• Ask us to delete information where appropriate

• Object to or restrict certain processing

• Withdraw consent where we rely on consent

• Ask us to stop sending marketing messages

 

To exercise your rights, please contact us using the details on our Contact page.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator, at www.ico.org.uk.

 

6. Cookies

 

Cookies are small files placed on your device when you visit a website. They help websites work properly and can also be used to understand how visitors use the site.

 

Our website may use:

 

• Essential cookies needed for the website, shopping basket, security and checkout to work

• Analytics cookies to help us understand website traffic and improve the site

• Functional cookies to remember preferences

• Marketing cookies only where enabled and consented to

 

Non-essential cookies should only be used where you have given consent through the cookie banner or settings.

 

You can also manage or delete cookies through your browser settings. Please note that blocking some cookies may affect how the website works.

 

7. Contact Us

 

If you have any questions about this Privacy Notice or how we use your personal information, please contact us through the Contact page on our website.

 

Docsun Home and Living UK Ltd

United Kingdom

Last updated: October 2026